Telecast Help
Why is the online video or download player not working?
Why does the video sometimes stop or pause?
Improving video/audio download and playback performance.
Downloading a flash video file.
Downloading a MP3 audio file.
Why am I being asked to download Macromedia Flash Player?
How to get Macromedia Flash Player.
How to remove Flash Player from your computer.
How can I find out more about Macromedia Flash?
Why is the online video or download player not working?

Technologies are changing and from time to time you will be required to download or update your system software for playing flash video, both the downloadable video player and the streaming video player. We try to keep the current version of download video players up-to-date on our website, but you can also visit the software companies to download the current versions of their products.

Online Flash Player: Company - Macromedia
Download Player: Company - FLVPlayer

Why does the video sometimes stop or pause?

Our video uses "streaming" technology to start transmitting video almost as soon as it is requested, rather than waiting for the complete video file to download. If the video stream pauses, it is probably due to Internet traffic congestion, a slow modem connection, or insufficient computer hardware. If a pause persists, it is recommended that you pause the video for 30 seconds or restart the video.
Improving video/audio download and playback performance.

Spyware/Adware is one of the leading causes of degraded computer performance. We recommend using a Spyware/Adware removal program on your PC (regularly) for added download and speed performance of not only video and audio performance, but complete overall computer performance. These Spyware/Adware removal programs can be found by searching most major search engine using the search phrase "Free Spyware Adware removal". Spybot Search & Destroy is a leading "free" supplier of Spyware/Adware removal software.

Downloading a flash video file.

  1. Click on the Play Video "Download" link to start the download.
  2. A window will open asking if you want to 'Run this program from its current location' or 'Save this program to disk'. Choose the option to save.
  3. A window will open showing you the folders on your hard disk. It's easiest to save on your desktop.
  4. Click 'Save' and you will see how long you should wait for the download to complete. Wait a moment for this to have an accurate estimate.
  5. After the file has downloaded click on 'Open' to open the file.
Downloading a MP3 audio file.
  1. Right click on the Play Audio "Download" link.
  2. A dropdown menu appears. Place your mouse cursor over the "Save Target As..." option and left click.
  3. A window will open showing you the folders on your hard disk. It's easiest to save on your desktop.
  4. Click 'Save' and you will see how long you should wait for the download to complete. Wait a moment for this to have an accurate estimate.
  5. After the file has downloaded click on 'Open' to open the file.
Why am I being asked to download Macromedia Flash Player?

Web sites that use Macromedia Flash content require the Macromedia Flash Player. A message asking you to download Macromedia Flash Player then comes from either the web site you are viewing or from your browser.

Most browsers come installed with Macromedia Flash Player, so you may already have a previous version of Macromedia Flash Player installed. You may still need to update to the latest version if the web site contains features that require a newer version. For best results, download and install the latest version from Macromedia Flash Player Download Center.

If your browser is Microsoft's Internet Explorer you will get a window asking you to download the Macromedia Flash Player if there is a Flash Movie object on the page. This message is a default feature of the Windows version of Microsoft Internet Explorer called "Install on Demand". If you wish to not see the window in the future you have two options:

  1. When prompted, choose "Yes" and install the Macromedia Flash Player.
  2. Disable the Microsoft Install on Demand feature in your browser. For more information on how to do this, please see the Microsoft Knowledge Base Article - 222639.
How to get Macromedia Flash Player.

Our site is setup to automatically start the flash installation process when the video is started. If you have problems, please visit Macromedia's Flash Player area and/or FAQ area.

Download and install Flash Player from the Macromedia Flash Player Download Center.

Refer to Macromedia Web Player Alternates to download Macromedia Flash Player for any available platform.
How to remove Flash Player from your computer.